What is Omega-3 by Pawsomely Healthy and how is it different from other fish oil supplements for dogs?
Our Omega-3 dog supplement is crafted from the most effective, bio-available, and sustainable fish oil sourced from wild-caught cold-water anchovies free of heavy metals that may be toxic for your dog. Unlike most fish oil supplements available on the market, our powdered Omega-3 in vegetable capsules is manufactured using the spray-drying method which allows for a high concentration of essential fatty acids, EPA and DHA, in a convenient and stable form. As a result, it is less likely to oxidize and go rancid and is suitable for dogs with health conditions that preclude them from consuming oil. Finally, it is less messy and very convenient: open the capsule and sprinkle the powder onto your dog’s food.
How early should I get my puppy started on Omega-3?
It is safe to give our Omega-3 supplement daily to puppies 3 months of age or older.
What if my dog has a health condition?
Please, consult your veterinarian before starting any supplementation program – especially, if your dog has a health condition or takes medications regularly.
Where is your product made?
Our Omega-3 supplement is manufactured in the USA in a current Good Manufacturing Practices (cGMP) facility that is registered with the FDA and certified by the National Animal Supplements Council (NASC) and is sourced from wild-caught cold-water anchovies of the South Pacific. The machinery is operated by an expert staff of technicians and is strictly overseen by doctors who ensure the delivery of precise dosages. There is tight quality control and comprehensive testing protocol on all aspects of the manufacturing operation.
Where do the ingredients come from?
We strive to use only the highest quality raw materials. Fish oil for our Omega-3 comes from sustainably wild-caught anchovies of the South Pacific.
How should I give these supplements to my dog?
Our Omega-3 comes in veggie capsules and if your dog doesn’t eat the whole capsule, you can open it and sprinkle the powder on top of your dog’s food.
My dog is currently taking a prescribed medication. Are your supplements safe for them to take?
You should always consult your veterinarian before starting any supplementation program – especially, if your dog has a health condition or is taking medications.
My pup doesn’t like to take pills. How can I get him to take supplements daily?
For dogs who are picky eaters, we recommend opening up the capsule and sprinkling the powder on top of their food.
Will my dog have any reaction to the supplements? Like an upset stomach?
Our supplement was formulated with high-quality and bioavailable ingredients, so any unpleasant reaction is rather unlikely. However, some dogs with sensitive stomachs might have slight stomach discomfort that should subside within the first few days. If the symptoms persist, we recommend pausing use and contacting your veterinarian. We also recommend contacting us at firstname.lastname@example.org
Why do supplements have a fishy smell?
Our supplements contain fish oil sourced from anchovies, and it has a distinct smell of fish. It may be a little too strong for us humans, but most dogs love it.
Can my dog have an allergic reaction to your supplements?
Our supplements contain oil extracted from small cold-water fish (anchovies). Fish and shellfish allergies are extremely rare in dogs, but if your dog already had a bad reaction to fish/shellfish or was diagnosed with fish/shellfish allergy, unfortunately, our supplements might not be for your pup.
What happens if my dog accidentally eats more than the recommended daily dose?
Our supplements are formulated with high quality and bioavailable ingredients and each batch is tested for quality assurance during each stage of the manufacturing process. However, we can’t guarantee the safety of our supplements above the recommended serving size. In case your dog eats more than the recommended daily dose and starts developing any negative symptoms or experiencing any signs of illness, please contact your veterinarian.
How do you define small, medium, large and giant dogs?
All dogs are divided into groups according to their weight. Small dogs – up to 25lbs; medium dogs – 25 to 45lbs; large dogs – 45 to 100lbs; giant dogs – over 100lbs.
Do I need to create an account to get your products?
If you choose to save 10% and get free shipping on all your subscription orders, you need to create an account for us to be able to send your pup’s supplements regularly. Your information will be saved under your account and you will be able to see your order history, and upcoming shipment as well as change your billing or shipping information, and your payment method.
If you opt for a one-time purchase, creating an account is optional.
How much does the monthly subscription cost?
Monthly costs vary depending on your dog’s size. If you have a small dog, our standard size bottle with 90 capsules will last your pup 90 days, while for someone with a giant breed, it will be enough for approximately three weeks. Please note that by creating a subscription you automatically save 10% and get free shipping on all orders.
Can I pause my subscription and restart at a later date?
You can pause your subscription at any time in the password-protected section "My Account" of this website or by sending us an email to email@example.com least 3 days before your next package is scheduled to ship.
How long can I pause my subscription for?
You can pause your subscription for up to three months.
How do I cancel my subscription?
You can cancel your subscription at any time in the password-protected section of this website "My Account" or by sending us an email to firstname.lastname@example.org least 3 (three) days before your next package is scheduled to ship.
Can I buy your Omega-3 without a subscription?
Yes, you can! We understand that subscription is a commitment and that is why we offer a one-time purchase option.
Having said that, by signing up for a subscription, our customers get a 10% discount on a guaranteed uninterrupted supply of supplements delivered right to their door free of charge.
Can I buy Omega-3 by Pawsomely Healthy anywhere else, e.g. Amazon, Chewy, etc?
You can buy our Omega-3 on Amazon.com
BILLING & SHIPPING
Where do you ship?
We currently ship to all states within the continental United States and Hawaii.
How much does the shipping cost?
Shipping on ALL SUBSCRIPTIONS AND ORDERS OVER $40 is FREE! We charge $7.00 flat rate shipping for one-time purchases below $40.
When will I receive my order?
Your order will be processed and shipped from our warehouse within 24 hours. It may take 4 to 10 days to deliver it to your door, depending on your location. Once your order is shipped, you will get an email notification.
In the case of subscription, when should I expect to get my subsequent orders?
We will ensure your subsequent orders always come on time – before your pup needs to start a new bottle.
When do you bill my card?
Your card will be billed right before the next shipment is processed. If you change your card, please update your card details promptly so that you don’t experience any interruption with delivery. You can update your card details in the Billing & Shipping section of "My Account".
What forms of payments do you accept?
We accept all major credit cards: Visa, MasterCard, Amex, and Discovery. You can also use Apple Pay, Google Pay, PayPal or Buy with Prime options.
We have recently moved. How do I update my shipping address?
Please, go to the Shipping Address section in "My Account" and click on Change to update your address.
ORDERS AND RETURNS
Do you accept returns?
Unfortunately, our products are non-returnable due to food safety risks associated with this ingestible product type. Still, if the item arrives damaged or defective, you may request a refund or replacement. No refund will be issued for products that have been opened or used. Please get in touch with our Customer Service at email@example.com more information.
My order arrived damaged/incomplete. What should I do?
Please contact our Customer Service at firstname.lastname@example.org as soon as you can. We’ll work with you to make it right.
It may also be helpful to take a few pictures of the received order so that we can see exactly what happened.
Can I get a refund?
If the item arrived damaged or defective, you may request a refund. Please contact our Customer Service at email@example.com for more information.
Refunds will be issued in the form of your original payment method. You should see your refund within 3-7 business days, depending on your financial institution. No refund will be issued for products that have been opened or used.
I never received my shipment. What should I do?
Most packages arrive on time, but, sometimes, the tracking may show as “delivered” and you don’t have your package. If you have a subscription with us, and your recurring order is missing, please, notify our Customer Service at firstname.lastname@example.org as soon as possible. Make sure to include order number in the subject line, so that we can promptly start an investigation and ship a replacement product(s) to minimize interruption in your pup’s daily health routine.
If you used our one-time purchase option, and your order is missing, please, allow for 48 hours to pass before contacting our Customer Service. In some cases, packages may say “delivered” up to 48 hours before arrival. If you still can’t find it within 48 hours of expected delivery, please, send us an email at email@example.com. Make sure to include order number in the subject line, so that we can promptly start an investigation.