Frequently
Asked
questions

Most dog foods on the market claim that they provide your pet with all essential nutrients they need to thrive. However, every breed and every dog is unique, and what is best for one isn’t always best for another. Also, even if you are feeding your dog food that is designed to meet all their essential nutrient needs, other factors can contribute to the need for additional dog vitamins or supplements at different points in a dog’s life. Since dogs have different needs at different stages, fully understanding your dog’s nutritional requirements, their activity level, age, health problems, and any typical genetic issues will help to ensure your pup gets the kind of support that he needs at this particular moment.

The process is very simple. First, complete our short questionnaire here where we ask you a few questions about your dog. Then, based on your answers, we will create your dog’s unique profile and recommend products that we believe address his or her specific needs at this stage in life most effectively. Choose the product(s), sign up for a subscription, enjoy 10% off on every order, kick back and relax. We will deliver to your door free of charge and you’ll be able to pause or cancel your subscription anytime.

Having said that, we understand that subscription is a commitment. That is why we offer a one-time purchase option to the customers who would like to try any of our products first.

After 6 months puppies grow amazingly fast. Many puppies of large breeds and breeds like Bulldog, Dachshund and Pembroke Welsh Corgi may already have problems with hips, lower back and elbows. And if you start giving your puppy the best puppy supplements, you can prevent those conditions from getting worse.We recommend giving supplements regularly to puppies 6 months of age or older.

Please, consult your veterinarian before starting any supplementation program – especially, if your dog has a health condition or takes medications regularly.

Absolutely! After you complete our questionnaire and get recommendations for your first pup, just hit the “ADD ANOTHER DOG” button at the bottom of the page. It will allow you to enter information about any additional canine companions in your life. Information on each individual dog will be stored in your account. We also give you an option of adding another pup at any point in time for as long as your account remains active.

While the majority of dog supplements available on the market focus on a single area (i.e., joint health, allergy, skin & coat, etc.), the Pawsomely Healthy products were designed as combination supplements that help to support multiple body functions. Additionally, we have developed our line of products to adapt to every stage of your dog’s life – from puppyhood to senior years.

Aquamin™ is a unique natural, multi-mineral complex, which is derived from the cytoskeleton of the red algae Lithothamnion calcareum. It contains bio-active calcium, magnesium, plus 72 trace minerals. Manufacturer of Aquamin™, Marigot Limited, holds an exclusive license to harvest this particular species of red algae off the Northwest coast of Iceland.

We strive to use only the highest quality raw materials available. That is why we only source our ingredients from their native lands where they are cultivated best and have been used for hundreds of years. Green Lipped Mussels are native to New Zealand, Aquamin™ is harvested in the pristine waters of the North Atlantic, whereas Boswellia Serrata grows only in mountainous forests of western and central India.

You can find detailed information about specific ingredients and their benefits for your dog on the Ingredients page here.

Our supplements come in a form of chewable tablets with beef or bacon flavor. Most dogs love the smell and taste and eat them like yummy treats. We recommend giving your dogs our supplements during feeding time. Just put the tablets in a bowl with food. Our Omega-3 comes in a veggie capsule form and if your dog doesn’t eat the whole capsule, you can open it and pour the content out on top of your dog’s food.

You should always consult your veterinarian before starting any supplementation program – especially, if your dog has a health condition or is taking medications.

Our supplements were crafted in a form of chewable tablets with bacon or beef flavour. Usually the dogs love the smell and taste and eat the tablets like yummy treats. For dogs who are picky eaters we recommend breaking up the tablets on top of their food.

Our supplements were formulated with high quality and bioavailable ingredients, so any unpleasant reaction is rather unlikely. However, some dogs with sensitive stomachs might have slight stomach discomfort that should subside within the first few days. If the symptoms persist, we recommend pausing use and contacting your veterinarian. We also recommend contacting our Pawsome Specialist at contactus@pawsomelyhealthy.com

Some of our supplements contain Green Lipped Mussel, a unique mollusk from New Zealand, and it has a distinct smell of shellfish. It may be a little too strong for us humans, but our dogs love it.

Our supplements contain Green Lipped Mussel, a unique mollusk from New Zealand, and our glucosamine comes from shellfish as well. Shellfish allergy is extremely rare in dogs, but if your dog already had a bad reaction to shellfish or was diagnosed with shellfish allergy, unfortunately, our supplements are not for your pup.

Our supplements are formulated with high quality and bioavailable ingredients and each batch is tested for quality assurance during each stage of the manufacturing process. However, we can’t guarantee the safety of our supplements above the recommended serving size. In case your dog eats more than the recommended daily dose and starts developing any negative symptoms or experiencing any signs of illness, please contact your veterinarian or the nearest emergency animal hospital right away.

Our Active Adult Pro and Super Senior have bacon flavor, while Growing Puppy and Stay Calm have beef flavor.

Our Growing Puppy supplement is designed for puppies and young dogs up to 18 months of age. After that we recommend transitioning them to our Active Adult Pro. We will remind you in advance when the time comes to switch to adult supplements.

All dogs are divided into groups according to their weight. Small dogs – up to 25lbs; medium dogs – 25 to 45lbs; large dogs – 45 to 100lbs; giant dogs – over 100lbs.

All you have to do is answer a few questions about your furry friend. Based on your answers and years of research, we will recommend vitamins and supplements for him or her. You may choose as many products from the recommended list as you feel comfortable with. Once you have an idea of what you want your pup to take, you can sign up to start a regular subscription. You can change, pause or cancel your subscription at any time.

If you are not ready to commit or would like to try any of our products first, you may always opt for a one-time purchase.

Monthly costs vary depending on your dog’s size and products you choose to sign up for. If you have a small dog, our standard size bottle will last your pup 3 months, while for someone with a giant breed, it will be enough for approximately 3 weeks. Please, note that by creating a subscription you automatically save 10% and get free shipping on all orders. To get the exact cost of your subscription, please, answer a few questions here

Considering most of the information we collect about your dog is permanent (name, breed, age, etc), it is stored locked in our system. You can, however, update your furry friend’s profile photo as often as you’d like. Please, do – we LOVE seeing those beautiful faces!

Please, notify us immediately of any changes in your dog’s health. Send us an email at contactus@pawsomelyhealthy.com and we will work with you to make sure that your pup gets exactly what he or she needs at any given moment.

Your dog’s weight does not determine the type of supplement we recommend, however, you may need to have your pup’s daily dosage adjusted based on his or her current weight. Please, be sure to send us updated information at contactus@pawsomelyhealthy.com and we will adjust dosage and delivery frequency, if necessary, prior to the next scheduled shipment.

Our recommendations are personalized and take into consideration many factors, such as breed, age, health conditions, to name a few.

However, you may always try any of our products by selecting a one-time purchase.

You can pause your subscription for up to 3 months at any time by sending us an email to contactus@pawsomelyhealthy.com at least 1 (one) week before your next package is scheduled to ship. The postponement will take effect from/for the following month.

You can pause your subscription for up to three months.

You can cancel your subscription at any time by sending us an email to contactus@pawsomelyhealthy.com at least 1 (one) week before your next package is scheduled to ship. The cancellation will take effect from/for the following month.

Our products are custom-tailored to each dog’s specific needs, and are designed to be most effective when taken on a regular basis. By signing up for a subscription, our customers get a 10% discount on a guaranteed uninterrupted supply of supplements that are ideal for their dogs delivered right to their door free of charge.

Having said that, we understand that subscription is a commitment. That is why we offer a one-time purchase option to the customers who would like to try any of our products first.

You can also buy any of our products on Amazon.com

We strive to make your journey with us smooth and enjoyable. Each of your dogs will get a separate subscription box shipped free based on their schedule which is determined by their weight.

Shipping on ALL SUBSCRIPTIONS is ALWAYS FREE! We charge $7.00 flat rate shipping for one-time purchases.

Your order will be processed and shipped from our warehouse within 24 hours. It may take between 5 and 10 days to deliver it to your door, depending on your location. Once your box is shipped, we will send you an email notification.

We will ensure your subsequent boxes always come on time – well before your pup needs to start a new bottle.

Your card will be billed right before the next shipment is processed. If you change your card, please update your card details promptly so that you don’t experience any interruption with delivery. You can update your card details in the Billing & Shipping section of My Account.

We accept all major credit cards: Visa, MasterCard, Amex, and Discovery.

Please, go to the Shipping & Billing section in My Account, click on Edit to update your address.

Please contact our Customer Service at contactus@pawsomelyhealthy.com to initiate the return process. We will send you a prepaid Return Shipping Label to print and attach to the package for return.

We are truly sorry that you received an incomplete/damaged order. It is our intention to provide only the highest quality products and services to our customers, and we regret that your shipment slipped past our quality measures. Please contact our Customer Service at contactus@pawsomelyhealthy.com as soon as you can. We’ll work with you to make it right.

It may also be helpful to take a few pictures of the package and the item so that we can see exactly what happened.

Yes. For returns initiated within 14 days of the original sale, customers will receive a refund for the product cost less return shipping cost and a $3.00 handling and destruction fee. Due to safety regulations, the destruction fee applies whether or not the bottles have been opened. Refunds will be issued in the form of the original payment method. You will see your refund within 3-7 business days, depending on your financial institution. No refund will be issued for products that have been opened, used or damaged.

Most packages arrive on time, but, sometimes, the tracking may show as “delivered” and you don’t have your package. If you have a subscription with us, and your recurring order is missing, please, notify our Customer Service at contactus@pawsomelyhealthy.com as soon as possible. Make sure to include order number in the subject line, so that we can promptly start an investigation and ship a replacement product(s) to minimize interruption in your pup’s daily health routine.

If you used our one-time purchase option, and your order is missing, please, allow for 48 hours to pass before contacting our Customer Service. In some cases, packages may say “delivered” up to 48 hours before arrival. If you still can’t find it within 48 hours of expected delivery, please, send us an email at contactus@pawsomelyhealthy.com. Make sure to include order number in the subject line, so that we can promptly start an investigation.